QUICK TIPS FOR PHONE COURTESY
* Demonstrate phone courtesy. The tone and pitch of your voice can assure the caller that you are sincere, friendly and that you are listening. Create a vision for your caller that you are responsible and dedicated to resolving his or her issue.
* Smile while you answer the phone. Your customers will notice it and appreciate a pleasant atmosphere.
* Talk in low voice not to fast. It will portray an image of being helpful and in control.
* Identify yourself as soon as possible in the call.
* Use the callers name as often as possible. It builds a relationship.
* Listen carefully. Listen as if you mean it. The greatest compliment to another person is listening to them. Take a few notes, ask clarifying questions, and show some reaction to what is being said.
* Thank the caller for calling. Positive feedback is always important.
* Tell the caller the name of the person he or she is being transferred to.
* Keep calls as short as practical.
* Dependability is the cornerstone of good customer service.
* Keep calm. Don't argue with unreasonable customers. Propose alternatives.
Try your best!
Sun Oct 26, 2008 4:47 pm